Continuous Process Improvement (CPI)

Continuous Process Improvement (CPI) is Dewhit’s approach to total quality management (TQM), promoting maximum customer satisfaction, saving clients money, and the way we achieve our mission . . .”to turn a common service (cleaning) into a specialized service”.

CPI is not just another stand-alone program but is an all-encompassing process that includes:

• Total integration and alignment with a client’s existing processes and procedures that reduce the client’s effort and overall involvement in housekeeping process
• Greater process and cost control that result in significant cost savings to clients
• Constant measurement of service resulting in improved and consistent levels of housekeeping
  • KPI’s (Key Performance Indicators)
  • Comparison of performance to goals
• Full-disclosure and Communication resulting in “seamless” integration
  • Full-disclosure reporting
  • Scheduled meetings
• Quality Assurance Systems that result in maintaining the highest level of customer satisfaction
• Achievement Recognition resulting in higher morale and one of the highest employee retention rates in the industry

DeWhit has been able to create and refine the most comprehensive housekeeping process in the industry. “CPI” is a process with a proven “track record” of delivering top of the line quality with cost saving efficiencies.

See how CPI can benefit your company and save you money
Give us a call at (866) 587-8773