OUR CI² PROCESS SETS US APART FROM OUR COMPETITORS.
Continuous Improvement + Creative Innovation = CI² What does this approach mean for our valued clients? First, it’s not just another stand-alone program; it’s an all-encompassing quality process that includes:
Total integration and alignment with your existing processes and procedures to reduce your effort and overall involvement in service management
Greater process and cost control measures to result in the ongoing identification of significant cost savings opportunities
Constant measurement of service that results in improved and consistent levels of housekeeping. We utilize KPI's (Key Performance Indicators) and performance-to-goals comparisons
We use CompuClean as our cloud-based Cleaning Management Software solution.
Incorporation of creative innovation measures that include identification, evaluation, and implementation of cutting-edge services, equipment, products, and processes
Effective communication for seamless integration. We provide full-disclosure reporting and always-available customer access
Proactive Quality Assurance Systems that maintain the highest level of customer satisfaction
Achievement & Innovation Recognition that builds higher morale and is responsible for one of the highest employee retention rates in the industry
EFFECTIVE QUALITY CONTROL
DeWhit has a Client Review Process that includes regularly scheduled meetings with our operations team.
Surveys are provided online and/or systematically distributed at various levels within the organization and evaluated for effectiveness. This on-going process provides for the systematic collection of quality data in a consistent format and objectively measures how effectively we are meeting our clients’ expectations.
Services are completed as contracted.
Work orders, requests, and messages are documented and receive appropriate responses.
Customer service is exceeding your expectations.
Your estimation goals for service value are being met or exceeded.