© 2019 DeWhit

3500 Westgate Drive · Suite 703

Durham NC 27707

Site by Sandy Bowers

OUR CI² PROCESS  SETS US APART FROM OUR COMPETITORS.

Continuous Improvement + Creative Innovation = CI²  What does this approach mean for our valued clients?  First, it’s not just another stand-alone program; it’s an all-encompassing quality process that includes:

  • Total integration and alignment with your existing processes and procedures to reduce your effort and overall involvement in service management

  • Greater process and cost control measures to result in the ongoing identification of significant cost savings opportunities

  • Constant measurement of service that results in improved and consistent levels of housekeeping. We utilize KPI's (Key Performance Indicators) and performance-to-goals comparisons

  • We use CompuClean as our cloud-based Cleaning Management Software solution.

  • Incorporation of creative innovation measures that include identification, evaluation, and implementation of cutting-edge services, equipment, products, and processes

  • Effective communication for seamless integration. We provide full-disclosure reporting and always-available customer access

  • Proactive Quality Assurance Systems that maintain the highest level of customer satisfaction

  • Achievement & Innovation Recognition that builds higher morale and is responsible for one of the highest employee retention rates in the industry

EFFECTIVE QUALITY CONTROL

DeWhit has a Client Review Process that includes regularly scheduled meetings with our operations team.

Surveys are provided online and/or systematically distributed at various levels within the organization and evaluated for effectiveness. This on-going process provides for the systematic collection of quality data in a consistent format and objectively measures how effectively we are meeting our clients’ expectations.

Services are completed as contracted

Work orders, requests, and messages are documented and receive appropriate responses.

Customer service is exceeding your expectations.

Your estimation goals for service value are being met or exceeded.

KEY
PERFORMANCE INDICATORS
We utilize Key Performance Indicators focusing on quality and accountability to meet our customer's needs in a more cost efficient manner.
COMPUCLEAN®
ONLINE CUSTOMER
SERVICE PROGRAM
Helps us manage the scope of work by tracking work orders, inspections and service quality. Our customers receive immediate attention and can track the entire history of each request.  Performance reports are available on electronic devices.
COMMITMENT
TO  SAFETY
STANDARDS
We are committed to maintaining superior safety standards and partnering with our clients in meeting and exceeding safety goals.

WE ARE DOING WELL BY DOING GOOD. MORE >